Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AMPX418 Mapping and Delivery Guide
Lead communication in the workplace

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency AMPX418 - Lead communication in the workplace
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to lead and promote effective communication in the workplace. It includes the skills and knowledge required for effective written and verbal communication.This unit is applicable to supervisors, technical experts or managers in the meat retail, smallgoods, meat processing and food service sectors producing meat and meat products for domestic and export markets.All work in this unit should be carried out to comply with workplace and regulatory requirements.This unit applies to individuals who take responsibility for their own work and for the quality of others’ work within known parameters. They provide and communicate solutions to a range of predictable and sometimes unpredictable problems.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must include demonstration of competency in the workplace under normal working conditions.

A minimum of three different forms of assessment must be used.

Assessors must satisfy current standards for RTOs.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Engage in complex verbal communication
  • Facilitate and monitor group processes to support group objectives
  • Provide one-to-one interaction with team members to provide effective support
  • Explain work instructions to others
  • Negotiate work requirements and expectations with others
  • Use negotiation skills where appropriate
  • Use conflict resolution techniques where appropriate
  • Use problem-solving and decision making techniques where appropriate
       
Element: Read complex text
  • Read, analyse and use written information to assist in overseeing workplace performance
  • Use technical information from written and electronic sources to examine and introduce new procedures and approaches for improving workplace performance
       
Element: Prepare written information for a range of audiences and applications
  • Consolidate and summarise routine and specialist reports to convey key points
  • Write procedures and instructions related to existing and new functions and tasks for others to follow and implement
       
Element: Engage in complex verbal communication
  • Facilitate and monitor group processes to support group objectives
  • Provide one-to-one interaction with team members to provide effective support
  • Explain work instructions to others
  • Negotiate work requirements and expectations with others
  • Use negotiation skills where appropriate
  • Use conflict resolution techniques where appropriate
  • Use problem-solving and decision making techniques where appropriate
       
Element: Read complex text
  • Read, analyse and use written information to assist in overseeing workplace performance
  • Use technical information from written and electronic sources to examine and introduce new procedures and approaches for improving workplace performance
       
Element: Prepare written information for a range of audiences and applications
  • Consolidate and summarise routine and specialist reports to convey key points
  • Write procedures and instructions related to existing and new functions and tasks for others to follow and implement
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Engage in complex verbal communication

1.1 Facilitate and monitor group processes to support group objectives

1.2 Provide one-to-one interaction with team members to provide effective support

1.3 Explain work instructions to others

1.4 Negotiate work requirements and expectations with others

1.5 Use negotiation skills where appropriate

1.6 Use conflict resolution techniques where appropriate

1.7 Use problem-solving and decision making techniques where appropriate

2. Read complex text

2.1 Read, analyse and use written information to assist in overseeing workplace performance

2.2 Use technical information from written and electronic sources to examine and introduce new procedures and approaches for improving workplace performance

3. Prepare written information for a range of audiences and applications

3.1 Consolidate and summarise routine and specialist reports to convey key points

3.2 Write procedures and instructions related to existing and new functions and tasks for others to follow and implement

The candidate must lead communication in the workplace. Evidence must demonstrate the candidate’s consistency of performance over time.

The candidate must demonstrate competency while exercising suitable levels of authority in the workplace.

The candidate must:

analyse written information from a variety of sources to assist in decision-making processes

locate and extract relevant information from technical documentation

convey information, which may be complex or technical or involve a change, to people who may not have a technical background

explain and demonstrate communication styles relevant to conveying information to employees from a range of social, cultural and ethnic backgrounds

convey workplace information, including work instructions, in a way that facilitates learning by others

use relevant techniques to check that information has been understood

use facilitation skills to ensure participation from all group members

demonstrate conflict-resolution techniques

demonstrate participative problem-solving techniques to resolve workplace problems

resolve or progress issues in complex or hostile environments

select and organise relevant routine information to:

clarify or explain issues or problems

offer suggestions for improvement

provide opinions

identify and observe workplace health and safety requirements

identify and observe regulatory and workplace requirements

prepare reports in a range of formats and language styles in accordance with audience needs

utilise available information and communications technology to facilitate communication

The candidate must demonstrate a broad factual, technical and theoretical knowledge of:

the purpose of feedback and forms of feedback suitable for the workplace

the purpose of reports and other documentation used in the work area

roles and expectations of customers, suppliers and participants in the work process

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Engage in complex verbal communication

1.1 Facilitate and monitor group processes to support group objectives

1.2 Provide one-to-one interaction with team members to provide effective support

1.3 Explain work instructions to others

1.4 Negotiate work requirements and expectations with others

1.5 Use negotiation skills where appropriate

1.6 Use conflict resolution techniques where appropriate

1.7 Use problem-solving and decision making techniques where appropriate

2. Read complex text

2.1 Read, analyse and use written information to assist in overseeing workplace performance

2.2 Use technical information from written and electronic sources to examine and introduce new procedures and approaches for improving workplace performance

3. Prepare written information for a range of audiences and applications

3.1 Consolidate and summarise routine and specialist reports to convey key points

3.2 Write procedures and instructions related to existing and new functions and tasks for others to follow and implement

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Facilitate and monitor group processes to support group objectives 
Provide one-to-one interaction with team members to provide effective support 
Explain work instructions to others 
Negotiate work requirements and expectations with others 
Use negotiation skills where appropriate 
Use conflict resolution techniques where appropriate 
Use problem-solving and decision making techniques where appropriate 
Read, analyse and use written information to assist in overseeing workplace performance 
Use technical information from written and electronic sources to examine and introduce new procedures and approaches for improving workplace performance 
Consolidate and summarise routine and specialist reports to convey key points 
Write procedures and instructions related to existing and new functions and tasks for others to follow and implement 
Facilitate and monitor group processes to support group objectives 
Provide one-to-one interaction with team members to provide effective support 
Explain work instructions to others 
Negotiate work requirements and expectations with others 
Use negotiation skills where appropriate 
Use conflict resolution techniques where appropriate 
Use problem-solving and decision making techniques where appropriate 
Read, analyse and use written information to assist in overseeing workplace performance 
Use technical information from written and electronic sources to examine and introduce new procedures and approaches for improving workplace performance 
Consolidate and summarise routine and specialist reports to convey key points 
Write procedures and instructions related to existing and new functions and tasks for others to follow and implement 

Forms

Assessment Cover Sheet

AMPX418 - Lead communication in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AMPX418 - Lead communication in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: